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Train Fin

Train Fin to get the best results for your customers

28 articles
Intercom’s patented AI Engine™Learn about the technology behind Intercom's AI agent - Fin.
Designing and using your APIs with ActionsA guide to using APIs with Intercom Actions.
Use AI-powered suggestions to improve FinGet AI-powered recommendations to improve Fin's content and performance.
Train Fin: Content

Help with all of the different types of content that Fin can learn from

Sync from your Zendesk help centerHow to set up a regular sync of your Zendesk help center articles for Fin.
Sync and manage websitesHow to train Fin on public URLs
Create and manage snippetsUsing Snippets as another content source for Fin and self-serve support.
Upload and manage PDF filesUsing PDF files as a content source for Fin AI Agent to respond to customers.
Content from conversations [beta]Generate content for Fin using teammate conversations to improve resolution rates and fill knowledge gaps.
Optimizing content for FinHow to produce support content that's optimized for Fin AI Agent.
Use Fin AI Agent in multiple languagesCreate a multilingual AI agent to provide support and answers in multiple languages.
Content taggingManage your content better by grouping and organizing content with tags.
Manage content audiences and targeting for AI answersHow to target content at a specific audience, and ensure Fin is able to match content with the right customer.
Content types and when to use themDiscover which content types can be created natively in Intercom and used by Fin AI Agent and when to utilize them.
Copilot unlimited usagePricing and access to Copilot.
Enable or disable content for Fin and CopilotHow to give Fin AI Agent and Copilot access to content which can be used to generate AI answers for customers and teammates.
Fin features explainedLearn about Fin's features